Terms of Service

Last Update: 15th August 2025

By using the NeuraBrand.ai website or engaging NeuraBrand.ai’s services, you agree to the following Terms of Service. If you do not agree, please do not use the website or services.

1. Services

NeuraBrand.ai provides AI-generated content services including AI avatars, product videos, podcasts, and photoshoots based on clients’ scripts, voice, and appearance specifications. NeuraBrand.ai aims to deliver high-quality, customised digital content as agreed in the relevant service contract or statement of work.

2. Ethical and Legal

NeuraBrand.ai reserves the right to decline work that is abusive, unethical, unlawful, or otherwise inappropriate. This includes, without limitation, projects promoting racism, terrorism, adult content, harassment, or privacy violations.

3. Use of Website

You agree to use the website lawfully and not to:  
  • Upload or distribute any harmful, offensive, or unlawful content;
  • Disrupt, damage, or interfere with the website or services;
  • Use the services for any illegal or unauthorised purpose.

4. Client Responsibilities

Clients must provide accurate and complete information when submitting content, scripts, or specifications. Clients are responsible for obtaining all necessary rights, permissions, and licences for any materials they submit to NeuraBrand.ai.

5. Intellectual Property

All content produced by NeuraBrand.ai remains NeuraBrand.ai’s intellectual property until full payment is received. Upon receipt of full payment, ownership rights transfer to the client, subject to any licence terms or use restrictions agreed in writing.

You agree not to copy, reproduce, or distribute NeuraBrand.ai’s proprietary materials without prior written consent.

6. Payment and Refunds

Payment terms (including deposits, milestones, and due dates) will be specified in individual contracts. NeuraBrand.ai may suspend or withhold delivery if payments are late or unpaid.

Refunds may be considered on a case-by-case basis and do not apply to completed or customised work unless otherwise agreed in writing.

7. Third-Party Services

NeuraBrand.ai may use third-party tools and service providers (e.g., hosting, payment processing, analytics, AI platforms). NeuraBrand.ai is not responsible for interruptions or issues caused by third parties but will take reasonable steps to select reputable providers and to mitigate disruption.

8. No Warranties

Except as expressly stated in a written agreement, the website and services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied. NeuraBrand.ai does not warrant specific results or that the services will be uninterrupted or error-free.

9. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.

10. Changes to Terms

We may update these Terms from time to time. Continued use of our services after changes take effect constitutes acceptance of the new Terms.